Media Release - Melissa Norfolk Web Design Score 96.93% For Customer Satisfaction

The judging process for the 2006 Australian Achiever Awards for Victoria's Internet & Computer Services & Supplies category was completed on 8th March.

Melissa Norfolk Web Design scored a highly recommended 96.93%.

Now into a nineth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a businesses' own customers - an indication of a well run business where satisfied customers are a sign that a business is healthy and worthy of praise.

The award system focuses on seven criteria, each scored separately, namely:
Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved over the last twelve months can be viewed at www.achiever.com.au

Some of the comments Australian Achiever received from Melissa Norfolk Web Design clients are:

"They have a great awareness of the need to explain about their service in simple terms to their clients. They are very professional and pleasant to deal with. "

"They are very pleasant to deal with. They really listened to my suggestions and carried them forward. They have excellent product knowledge and really good customer skills. "

"Their staff is of the highest quality - constantly helpful with a good, positive dynamic attitude. Their service is great "

 Download media release (~590Kb)