Media Release - Australian Achiever Awards
Melissa Norfolk Web Design in Balwyn North Treats Clients the Best in Victoria

March 2007

Melissa Norfolk Web Design in Balwyn North has won the 2007 Australian Achiever Award for Victoria's Internet & Computer Services & Supplies category.

Now in their tenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from companies' own clients ­and are therefore an indication of a well run, healthy business, worthy of patronage. The award focuses on seven criteria, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception.

The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A list of over 3500 businesses who have achieved this standard can be viewed at www.achiever.com.au

Melissa Norfolk Web Design achieved a 99.70% overall score for Customer Service and Relations, topping all other Victoria Internet & Computer Services & Supplies businesses. The 2007 Australian Achiever Award proves Melissa Norfolk Web Design delivers on the promise of customer satisfaction.

Established by Melissa Norfolk for nine years, the business operates with a team of four. Melissa Norfolk Web Design specialises in 'Search Engine friendly' web design.

Some comments received from Melissa Norfolk Web Design customers were:

This business is extremely professional and they deliver what you ask of them. Melissa educates you step by step and she is fun to work with. Her staff  are very knowledgeable and you can always call and get help. The whole staff are very friendly, cooperative and obliging, with excellent customer service skills. They communicate very well with the clients and we just love the web designs she does.

I find Melissa Norfolk Web Design to be very professional. They are clear and concise with costs and when I outlined what I had in mind they gave me very practical advice and suggestions. They are very efficient and prompt with their service, they listen to what you are saying and talk it through with you. The staff are very competent and give practical advice. They are very approachable and conscious of your needs and expectations.

I find all the staff very enthusiastic, friendly and helpful. They run workshops which are very beneficial. They communicate very well and the work they do is professional and their image is fantastic.

ENDS: For more information, go to www.achiever.com.au or contact Geoff Harwood at Australian Achiever on 1800 638 318 or call Melissa Norfolk at Melissa Norfolk Web Design on 03 9816 3488.

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